Refund Policy
Rules for refunds, recalculations, disputed charges and unused balance.
Version dated 10.05.2026.
Official contacts for requests: support: support@gridapi.ru; legal requests: legal@gridapi.ru; Telegram: @gridApibot.
This policy defines the general procedure for reviewing requests for refunds, balance recalculations and disputed charges when using gridapi.ru.
The service operates on a prepaid and actual-usage charging model: the user tops up the balance, after which requests, API calls and other paid operations are charged according to current tariffs.
Amounts for completed requests and operations for which the service incurred infrastructure or provider costs are generally non-refundable, except in cases of a confirmed technical error on the service side.
The user may request a refund or recalculation if a payment was credited incorrectly, the service was not provided due to a confirmed service-side failure, a duplicate charge occurred or the balance was reduced without the corresponding service being provided.
An unused balance may be reviewed for refund individually if technically and legally possible, taking into account the payment method, payment provider rules, legal requirements and the absence of user violations.
To review a request, the user must provide the account or contact, payment date and amount, payment method, issue description, disputed operations and supporting materials if available.
If a refund is approved, funds are usually returned using the same payment method where supported. Actual receipt timing depends on the bank, payment provider and other settlement participants.
Submitting a refund request does not cancel the user’s obligation to comply with the terms of service, API rules and security requirements until the issue is finally resolved.
A refund request may be submitted by the user within 3 рабочих дней from the payment date or the disputed charge. A received request is reviewed by the service within 3 рабочих дней from the moment it is received. If the decision is positive, the refund is processed within 3 рабочих дней from the moment the request is approved.
A refund request is reviewed within 3 рабочих дней after sufficient information is received to verify the payment, account, operations and circumstances of the request.
Refund of an unused balance is possible within 3 рабочих дней if the funds have not been spent, the user has not violated the service terms and the selected payment method technically supports the refund. The service does not withhold refund commissions.